We collect information you provide when you browse, create an account, place an order, contact support, request product authenticity help, subscribe to updates, or use checkout features. This may include your name, email address, phone number, billing and shipping address, order details, payment status, product preferences, support messages, and account activity.
We may also collect technical information such as device type, browser, IP address, pages viewed, referring URLs, approximate location, cart activity, and cookie or similar identifier data.
How we use information
We use information to operate the store, process orders, arrange shipping, provide customer support, verify product authenticity requests, manage accounts, prevent fraud, improve product selection, personalize shopping features, send service messages, and send marketing only where permitted.
We may use aggregated or de-identified information to understand store performance, product demand, and customer experience trends.
Payments and checkout
Payments are handled through payment service providers. We do not intentionally store full card numbers or sensitive payment authentication details on our storefront. Payment providers may process transaction data according to their own terms and privacy notices.
Order, billing, shipping, discount, and payment confirmation data may be shared between IronRoot Nutrition, WooCommerce, payment processors, logistics partners, and support tools so your order can be completed and serviced.
Cookies and analytics
We use cookies and similar technologies for cart functionality, account sessions, checkout security, site performance, analytics, and marketing measurement. Some cookies are necessary for the store to work correctly.
You can control cookies through your browser settings. Blocking some cookies may affect cart, checkout, account, or personalization features.
Sharing information
We share information with service providers who help us run the store, including hosting, WooCommerce, payment processing, fraud prevention, shipping, email, analytics, customer support, and marketing tools.
We may disclose information if required by law, to protect our rights, to investigate misuse, to complete a business transfer, or with your direction or consent.
Retention
We keep personal information only as long as needed for the purposes described in this policy, including order fulfillment, warranty and authenticity support, tax and accounting records, fraud prevention, dispute handling, and legal compliance.
When information is no longer needed, we delete it, anonymize it, or retain it only where a lawful reason requires continued storage.
Your choices and rights
You may request access, correction, deletion, portability, withdrawal of consent, or opt-out of marketing communications where applicable law provides those rights. We may need to verify your identity before responding.
Marketing emails include an unsubscribe option. Transactional messages about orders, security, support, or account activity may still be sent when necessary.
Security
We use reasonable administrative, technical, and organizational safeguards to protect information. No internet or payment system is perfectly secure, so we cannot guarantee absolute security.
If you believe your account or order information has been misused, contact us immediately.
Children
Our store is intended for customers who can legally purchase nutrition and supplement products in their location. We do not knowingly collect personal information from children without appropriate consent.
Changes to this policy
We may update this Privacy Policy to reflect changes in our store, technology, legal requirements, or business practices. The updated version will be posted on this page with a new effective date.
Contact
For privacy, order, or legal questions, contact IronRoot Nutrition support at ironroot715@gmail.com.
